Warranty, Return and Refund Policy

Please email us at support@nimblepet.app or call 855 983 5566 and get RMA ( return material authorization) before shipping the unit back.
All Nimble products come with a 1-year limited warranty from the date of shipment.
Warranty does not cover any physical damages or damages resulting from the abuse of the product.
Batteries are not covered under warranty.
Returns under Warranty should be done with RMA (return material authorization) from Nimble customer delight team. RMA will be sent to the customer after a product fault has been confirmed by the customer delight team after troubleshooting.
The customer is responsible for the return shipping charges for orders..
Warranty Replacement products can be new or factory refurbished depending on availability.
Replacement product shipping is free of cost to the customer.
Once we get the Tracking details from the customer, replacement will be initiated.

Please email us at support@nimblepet.app or call 855 983 5566 and get RMA ( return material authorization) before shipping the unit back.
Nimble products can be sent back for a full refund (minus the shipping and re-stocking fees) within 21 days from the date of shipment received.
Customer is responsible for the return shipping charges.
Refunds have to be authorized by Nimble Customer Delight team.
Refunds will be processed only after the product returned is received at Nimble and found to be free of any damages.
Any Shipping charges paid by the customer will not be refunded.
A re-stocking fee of $10 will be deducted from the product refund.
Products returned with physical or cosmetic damages are not eligible for the refund.
Yearly subscription refund will incur an additional $10 cancellation fees.

Ship to Address for Returns:
Attention: Nimble Pet App
25 Tunison Ln,
Bridgewater Township, NJ 08807